The reason for choosing GulfNet: a strong track record with large-scale chains
Yoshinoya Co., Ltd.
“Yoshinoya Co., Ltd., a leader in the food service industry, has successfully navigated numerous crises through diverse management strategies. However, significant internal challenges remained, most notably a breakdown in communication across its stores and employees.
To become an organization where employees proactively solve problems, they needed to foster seamless communication among staff, crew, and headquarters. For this reason, Yoshinoya introduced an interactive Time and Attendance Management System.”
Company-wide implementation of an interactive Time and Attendance Management System focused on information sharing among employees
A corporate culture that “keeps its employment promises.”
Introduction of an interactive Time and Attendance Management System.”
Although proper labor management was attempted, shift management and staff support across stores were handled manually, making systematization difficult.
Yoshinoya operates over 1,000 stores, and information sharing among headquarters, sales departments, and individual stores was extremely challenging.
Therefore, they considered introducing an “interactive Time and Attendance Management System” as an all-participation labor management approach aimed at improving communication between stores, crew, and headquarters.
The “Yoshinoya Way” values each individual’s role and pursues value through “daily improvements.”
The top management priority was to promote communication among stores, crew, and headquarters.
The decisive factors in selecting our system development partner were your proven track record and exceptional responsiveness to our needs.
A wide variety of requirements were raised, including task-specific communication functions and functions to accept requests from crew members.
However, building a system focused on “communication” required custom development beyond the capabilities of standard commercial packages.
Also, a partner with extensive experience in the food service industry was preferred.
GulfNet, which has implemented store systems for many companies in the food and distribution industries, was selected as a candidate.
The key to the system was how effectively communication between employees and stores could be achieved.
Although it is a Time and Attendance Management System for stores, it required an interface that allowed smooth information sharing between employees, stores, and headquarters.
With over 1,000 stores and more than 20,000 employees including part-timers, the system had to be scalable and operate without causing frustration.
In selecting a partner, advanced development capabilities to meet customer needs were emphasized.
A proven track record in the food service industry was also important.
As a result, GulfNet, which provides store systems to many companies in food service and distribution, was selected.
Yoshinoya had a clear need: “We want to build an interactive Time and Attendance Management System that enables over 20,000 employees to participate in labor management.”
When we first looked at this, our biggest question was whether to build something from scratch or customize an existing package.
Because we had such a tight deadline for development and implementation, we quickly decided to go with customizing a package.
Our major goals during planning were: connecting the system to automatically pull in our historical customer averages, drastically cutting down the time spent creating the best shifts, making information sharing faster for things like inter-store support assignments, and gaining control over monthly labor costs by combining our actual work records with future planned schedules.
As we searched for a proven package, we discovered ‘Gulf CSM Time and Attendance Management’.
As a base package, it was ideal.
Although customization and add-on development were necessary, the SE team fully understood our concept and approached the development with genuine enthusiasm and dedication.