Comprehensive Support

Implementation Process

Step

We serve many large enterprises across the distribution, retail, service, and food service sectors.

Step 1

Inquiries (Free Consultation / Document Request)

Please feel free to consult with us. We will get back to you as soon as possible

Step 2

Consultation / Quotation

We will conduct a analysis of your business, gather your requirements and propose the optimal solution plan.

Step 3

Design / Build

We will design a system to meet your requirements and commence preparation for implementation.

Step 4

Implementation / Support

We provide ongoing support for equipment maintenance and system operation post-implementation.

Store Help Desk Service

365 Days Support

GulfNet provides a comprehensive service that centrally manages all operational and administrative functions, scaling with the growing needs of food service, retail, and service industry companies as they expand into multi-store operations.

In addition to assisting with the installation and initial setup of equipment for Gulf CSM implementation, we also provide 365-day operational support after deployment. Furthermore, as IT support specialists, we also offer support for products, systems, and services provided by companies other than GulfNet.

Store / Headquarters
First Response

Consolidating the initial point of contact (PoC) allows us to gain a comprehensive overview of all inquiries, enabling us to clearly identify common issues and emerging trends.

Second Response


Computer Manufacturer
(Repair Rental Arrangement)


Network Line Provider
(Investigation, Store Entry Request)


POS Register
(Hardware Failure)


System Vendor
(Bug Investigation)


Manufacturer
(On-site Arrangement)

  • Response to inquiries from stores
  • Email inquiry response
  • Operational support calls
  • Response during incidents
  • Regular meetings for improvement proposals
  • Repair rental arrangements
  • Remote support

These will serve as the primary point of contact for any issues arising at the store.
We aim to improve operational efficiency while enhancing the productivity of the company.

Features of the Store Help Desk Service

We provide full support for all needs, ranging from equipment installation and initial PC configuration to post-launch troubleshooting and handling of operational issues.

We offer support across all hours, 365 days a year, aligned with your store’s operating hours. We support smooth store operations through a customized support system.

We boast a proven track record of supporting over 50,000 stores across 100 companies, primarily within the food service industry! We offer flexible support models to assist companies of all sizes, from small enterprises to large-scale corporations.

For those who want to know more about the store help desk service, please visit the store help desk service page.
We also welcome those who wish to use only the store help desk service.